Frequently Asked Questions

Are You Insured?

Yes, we are bonded, licensed, and insured. We meet all state and federal DOT insurance requirements of Household Goods Movers. All of our movers are employed by Flag Moving which means our labor is never sub-contracted out. Please contact us with any questions.

What Are Your Rates?

Moves are very unique and factors such as stairs, preparedness, and amount of belongings all play into how long your move will take. Contact us by clicking “ Get A Quote,” and a member of our team will give you the best estimate we can for your specific move.

What Happens if I Have More Items Than Expected?

This is a great question. Do your best to describe your move to us, and upon request we can come by your home to get an accurate inventory. Please call our Team as soon as possible if you realize you have more items than previously discussed. This may occasionally require more movers.

Do I Need to Empty My Dresser Drawers?

Our general rule thumb is if your dresser is well constructed and sturdy, it will be okay to leave clothing items inside the drawers. If your dresser is made of particle board or is an Ikea type dresser, we strongly advise all contents of the dresser drawers be emptied. These dressers are not manufactured to be moved, especially with heavy contents in the drawers. No matter the dresser, we strongly recommend all breakables are removed from the drawers.

Do You Disassemble, Reassemble, or Rearrange Furniture?

Yes! Our Movers come equipped with a basic tool kit for basic disassembly and reassembly, and are able to arrange furniture and place boxes in requested locations.

Are You Licensed?

Yes, we are a fully licensed moving company that meets all state and federal requirements for performing work as a Household Goods Mover. Additionally, we are CARB compliant and licensed with the California Bureau of Household Goods and Services.

Should I Tip My Movers?

When it comes to tipping we encourage our guys that tips are never expected and always appreciated. We want tips to be reflective of the performance on your particular job.

Will You Wrap My Items for Protection?

As part of our standard procedure, we will always wrap items that you ask us to wrap. If we are transporting your items we do our best to protect anything from scratching or getting damaged. If we are only loading your items it will be your responsibility to supply the materials, then our team can implement the materials for safe transportation.

Do You Remove/Install Anything on Walls?

We are more than happy to remove items from walls such as, pictures and TVs. Unfortunately, we do not install these items on walls. We do not put holes in walls.

Do You Require a Deposit?
Is it Refundable?

Yes. We ask for a deposit when you book with us, and this amount goes toward your move. The deposit is fully refundable with at least two weeks (14 days) notice of cancellation. You can move your reservation at anytime, but we can't garantee any availability.

How Can I Pay?

We accept cash, check, or card. For card charges there is a 3.5% fee.